Question 1

How do I book a hotel?

Accepted Answer

Browse hotels and apartments, select your dates, choose a room, and book and pay securely via Stripe. You'll receive a confirmation email with all the details.

Question 2

Is it free to use?

Accepted Answer

Yes, browsing and booking is completely free for travellers. There are no service fees or hidden charges added to your booking.

Question 3

Can I cancel my booking?

Accepted Answer

Cancellation policies vary by hotel. Check the hotel's cancellation policy on the booking page before confirming your reservation.

Question 4

How do I pay?

Accepted Answer

We accept all major credit and debit cards via Stripe, including Visa, Mastercard, and American Express.

Question 5

Is my payment secure?

Accepted Answer

Yes, all payments are processed securely through Stripe. We never store your full card details on our servers.

Question 6

How does the commission model work?

Accepted Answer

We charge just 5% per completed booking. There are no monthly fees, no setup costs, and no hidden charges. You only pay when you earn.

Question 7

How do I receive payments?

Accepted Answer

Payments go directly to your bank account via Stripe Connect. You'll set up your Stripe account during onboarding.

Question 8

How quickly do I get paid?

Accepted Answer

Stripe typically transfers funds within 2–7 business days after the booking is completed, depending on your bank and country.

Question 9

Can I manage multiple hotels?

Accepted Answer

Yes, you can add and manage multiple properties from a single dashboard. Each hotel gets its own listing, rooms, and booking calendar.

Question 10

What features are included?

Accepted Answer

You get a full booking website, room management, photo gallery, seasonal pricing, analytics dashboard, and more — all included with no extra cost.

Question 11

Do I need technical skills?

Accepted Answer

No, the platform is designed to be easy to use with no technical knowledge required. If you can use email, you can use Your Cyprus Holiday.

Frequently Asked Questions

For Travellers

For Hotel Owners